Appointments

We have an appointment based system but we are more than happy to take walk-ins. Please ring us to make an appointment and this will guarentee a doctor's appointment on the same day. A standard consultation appointments are usually booked for 10 minutes. Please let us know if you require a long appointment - for example, if you have multiple or complex problems.

Please also let us know if the appointment is for any care plans or procedures so that our staff can allocate appropriate time.

Delays

We understand that doctors may run late for booked appointments. This is due to various factors beyond our control. For example emergency cases are seen first. However we do strive to meet everyone on time.

Fit-ins

If you did not make appointment on the day, we will try and fit you in as best as we can. However it is on doctor's discretion only.

Scripts

Regular scripts are refilled every 6 months as per Government's policy. There is so that doctors get a chance to review your medical condition clinically. However we understand that sometimes it may be appropriate for a quick script, it will only be provided on doctor's discretion. Our staff will notify you at the time.

Results

For every pathology, scans or x-rays done, it is in your best interest to return to see us for your results. We encourage you to make a return appointment for this. This will ensure you receive the results and give you a chance to discuss the results personally with our doctors. We will do a recall phone call or message if there is a result that needs to be discussed with us. Please note that due to confidentiality, we will not give results over the phone routinely. It is given on doctor's discretion.